TEAMGROUP Return and Warranty Policy
At TEAMGROUP, we stand by the quality of our high-performance memory and storage solutions. If you are not completely satisfied with your purchase or require a warranty replacement, our streamlined return process ensures a quick resolution.
Initiate RMA Request
Visit our official support portal to submit a Return Merchandise Authorization (RMA) request with your proof of purchase and product serial number.
Secure Packaging
Once your RMA is approved, securely pack the item in its original packaging or an anti-static bag to prevent damage during transit.
Ship to Service Center
Affix the provided RMA label to the outside of your package and ship it to the designated TEAMGROUP regional service center.
Inspection and Replacement
Our technicians will inspect the hardware upon arrival; once verified, a replacement or refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing